Refund Policy

Returns and refunds

We want you to be happy with your order from Sableporch. If something is not right, please get in touch and we will help.

Return window

You can ask to return an item within 30 days of delivery. The item must be unused, in its original packaging and in the same condition you received it.

Damaged, defective or wrong items

If your order arrives damaged, does not work as described or is not the item you ordered, contact us within 30 days of delivery. Please include your order number and a few clear photos of the item and the packaging. We will offer a replacement or a refund, whichever you prefer where stock allows.

How to start a return

1. Contact us through the form on our Contact page with your order number and the reason for the return.
2. We will reply with the return instructions and the return address.
3. Send the item back using a tracked service and keep your proof of postage.

Refunds

Once we receive and check the returned item, we will refund the original payment method. Banks and card providers can take several business days to show the refund. Original shipping costs and the cost of returning an item are not refunded unless the return is due to our error or a faulty item.

Cancellations

Orders can be cancelled before they are dispatched. Contact us as soon as possible with your order number.

Shipping Protection

If you added the optional Shipping Protection to your order, it covers the handling of replacement or reshipment for parcels that are lost or damaged in transit. Contact us and we will take care of it.