Shipping Policy

Shipping policy

Processing time

Orders are normally prepared and dispatched within 1 to 3 business days after payment. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time

Estimated delivery times depend on your country and the delivery option shown at checkout. They are estimates, not fixed dates, and can be affected by customs, weather, carrier delays and busy periods.

Shipping costs

Shipping costs are calculated at checkout based on your delivery address and the contents of your cart. Any free shipping offer is shown in the cart and at checkout when it applies.

Tracking

When your order is dispatched we email you a confirmation with tracking information where the carrier provides it. Tracking can take a day or two to update after dispatch.

Where we ship

We ship to the countries available at checkout. If your country is not listed, we cannot currently deliver there.

Customs, duties and taxes

Depending on your country, your parcel may be subject to import duties, customs fees or taxes. These are set by your local authorities and are the responsibility of the recipient unless they are shown as already included at checkout.

Wrong or incomplete address

Please check your delivery address and phone number at checkout, as the carrier may need to contact you. If an order is returned to us because of an incorrect address, we can reship it once the extra shipping cost is paid.

Lost or damaged parcels

If your parcel does not arrive or arrives damaged, contact us through the form on our Contact page and we will investigate with the carrier and help resolve it.